family support services
Intensive Care Coordination
Bringing services together so families can move forward. For children and teens with complex behavioral or mental health needs, coordinated care can make all the difference.

Shineforth’s Intensive Care Coordination service brings families, providers, and community supports together under one collaborative plan.
Our care coordinators help ensure every voice is heard and every service works in harmony — giving families the structure, resources, and confidence they need to help their child thrive at home, in school, and in the community.

Overview
Intensive Care Coordination (ICC) is a planning process for families with children experiencing mental, behavioral and emotional challenges. The goal of ICC is to support families in keeping youth at home and in the community.
Shineforth’ Intensive Care Coordinators receive training in the High Fidelity Wraparound model, which is utilized in all forms of the ICC service.
Using a team-based model, Intensive Care Coordination:
- Provides initial family engagement and assessment
- Creates an Initial Plan of Care
- Coordinates with youth, family, and team to assure that everyone is working toward the goals outlined in the service plan
- Identifies and engages natural supports
- Facilitates monthly team meetings and ongoing check-ins
- Develops a 24-hour crisis plan
- Offers family trainings on Collaborative Problem Solving
- Provides discharge and aftercare planning
What to Expect
ICC services can be paired with Family Support Partners or used as a standalone support service.
Some of the benefits of ICC include:
- Reduced inpatient psychiatric hospitalizations
- Reduced ER visits for mental health reasons
- Fewer residential placements
- Fewer missed work days for caregivers
- Families become more self-sufficient
Locations Served

Connect a Family with Coordinated Care and Support.
Make a referral today to help a child and their caregivers access the services, stability, and teamwork they need to thrive.
